We've put together an A-Z guide of useful information which will help answer common questions often asked by our customers before travelling to Sardinia. We hope you find this helpful.
If you have any other questions that are not covered in this section, please do not hesitate to contact our reservations team on 0845 330 2049 or email your question to us »
A-Z FAQ's About Sardinia
Access to properties
Self-catering: Due to the time needed to clean and inspect the properties, access to your self-catering accommodation cannot be allowed until 4pm. For guests who arrive earlier, luggage can be dropped at the property but, under no circumstances, can guests stay in the garden or by the pool area until the property is ready. On departure day, guests must vacate their accommodation by 10am. Hotels: check in times are usually between 2pm and 3pm, check out times between 11am and 12 noon on departure day.
Documentation, passports & visas
Travel documents are sent out 14 days prior to departure. For travel to Sardinia, you will need a valid passport for all members of your family. If you are a non-EU citizen, we advise you to contact the Italian Embassy for details.
Electricity
In Sardinia, the infrastructure is not as advanced as in the UK or mainland Italy, and you may find supply to be less powerful and at times intermittent. The system is unlikely to be able to cope with several electrical appliances in operation at the same time.
Occupancy
Only guests named on your confirmation are entitled to occupy the accommodation. Any people not appearing on the invoice will be charged locally.
Smoking
In respect for our owners and their properties, we ask our guests not to smoke inside our self-catering accommodation. A smoking ban in public places was introduced in Italy in 2005, therefore it is not possible to request smoking rooms in hotels.
Special requests
If you have any special requests regarding your holiday, please ensure they are requested at the time of booking. Your requests will be passed onto our suppliers but cannot be guaranteed.
Telephones
As mobile phone coverage is very good in Sardinia, only a few of our properties have telephones with lines restricted to local or emergency calls only. If you intend to use your mobile phone abroad, please ensure that it is registered for international use.
Television
If a property has a satellite television, subscription channels are not available; terrestrial and satellite television will generally be Italian. You can expect to receive one free English languages news channel.
Water
As in most Mediterranean islands, water is in short supply in Sardinia, so please use it sparingly. At times, water can be temporarily cut off as a result of high demand in the peak summer months. Tap water is perfectly safe to drink, although many people prefer to drink bottled water.
Welcome packs
All our self-catering properties are provided with a welcome hamper including basic provisions such as bread, butter, fruit, tomatoes, lettuce, cheese, ham, tea, coffee, milk, jam, biscuits, bottled water, fruit juice and a bottle of wine. Should you wish to shop on arrival, the large supermarkets open all day until 9pm on Saturday whilst other shops and services might close for lunch. Most shops close on Sunday except in high season when some supermarkets open in the morning.